All orders are packaged and shipped out the next day. Sometimes even the same day! Yes, really. It's that quick!

Delivery time is normally 2 to 3 business days depending on location.

We are based in Dubai and currently ship across UAE, Saudi Arabia, Qatar, Bahrain, and Oman.

At Kiddie Couch, we value your satisfaction, and we are here to assist you with any inquiries about your order. Our customer support team is available around the clock to address your questions and concerns. Feel free to reach out to us via email at hello@kiddiecouch.ae

We're more than happy to help you with anything you need!

Your Kiddie Couch arrives ready to use straight out the box - no tools, no setup required. Each piece is carefully sealed and compressed into a box for safe shipping. Simply remove the contents from the box, carefully open the seal (avoiding sharp objects), and watch your Kiddie Couch expand.

Once unsealed, the foam will begin to uncompress and take shape. Depending on how long it’s been in the box, full expansion and firmness can take anywhere from 24 hours to 2 weeks.

Because of the compression process, wrinkles in the fabric are inevitable. A quick steam will smooth them instantly, or they’ll come out on their own with regular use.

You can safely keep your Kiddie Couch (or accessories) sealed in the box for up to 6 months after delivery. For the best results, we recommend unboxing as soon as possible - this helps the foam maintain its ideal firmness and bounce. The longer it stays compressed, the more time it will need to fully expand once unsealed.

Check out Our Products page for details on dimensions.

Kiddie Couch weighs 30 lbs, while accessory weights vary (listed on Our Products page). Every piece is designed to be lightweight, making play easy and fun.

Our foam is CertiPUR-US certified. This is the gold industry standard. Our foam is produced with the utmost care and safety for kids at heart.

Our foam is wrapped in ultra-soft, luxurious, water/stain repellant microvelvet. It is incredibly durable and made to last.

For more information on our fabric, please visit Our Products page.

Our fabric is built to last and completely machine washable. Simply unzip the covers, remove the foam, and place the covers in the washing machine on a gentle/delicate cycle. Do not tumble dry - hang dry only.

Care Tip: The water/stain-repellent covers are designed to minimize washing by allowing you to quickly wipe away everyday spills and messes. Please note that the covers will begin to lose their repellant abilities after a few washes so spot cleaning is always the best first step.

At Kiddie Couch, we want you to love your purchase. If for any reason you’re not fully satisfied, we offer a 14-day return or exchange window from the date your order is delivered. To qualify for a return or exchange, the item must be in brand-new, unused condition. 

To initiate a return, simply email us at hello@kiddiecouch.ae with your order number and reason for your return. Our team will review your request within 1-2 business days.

Absolutely! We proudly stand behind the quality and durability of our products. Every Kiddie Couch and accessory includes a one-year warranty for the covers, zippers, and foam. Click here to learn more about our warranty.